No returns will be issued for ANY used therapy pillow, pet bandana, opened oils, etc.

However, I will replace any product with manufacturing defects with an identical product for up to 30 days after delivery, as well as cover any shipping charges incurred.

Your satisfaction with TLC Herbal Therapy is priority! My standards are high & I expect no less from my valued customers. Be assured any issue will be evaluated & promptly resolved. :)

HOT/COLD THERAPY PILLOWS: Again, Pillows that have been damaged by overheating, microwave hot spots or by improperly heating in a conventional oven, or any non-recommended heating element cannot be returned or exchanged. Included with all TLC pillows are thorough heating & cooling instructions for proper care; ensuring your pillow's longevity & usefulness. I encourage you to read how your Pillow is constructed, as well as Heating Instructions prior to ordering!